Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than a half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Our apartment homes are priced based on classic or updated features.
Application fees are $65 per person for everyone 18 years or older that will be occupying the apartment. You may pay these online by credit card (a small fee will apply). All application fees are nonrefundable.
Applications may be found under the log in tab of our property website, or you can stop in the office for a paper application during business hours.
Residents are responsible for paying their own gas and electric bills through Ameren and Spire. The resident is also responsible for a portion of water and sewer, in addition to your base monthly rent.
Security deposits will vary depending on qualifying criteria. Security deposits start at $250 and go up from there.
Rent is always due on the first of the month and a $50 late fee is assessed on the 6th of every month (Sundays and holidays included). An additional $5 a day is assessed after the 6th until rent is paid in full.
Yes, if the lease break fee has been paid. A 60-day notice is required before vacating your apartment, and the lease break fee is $2500. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
Resident Questions
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office, send an e-mail, or leave a message. You may also submit work orders online if you are enrolled in our online services.
Your guests are welcome at Vicino. If someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 14 days, they will need to fill out an application to be added to your lease agreement.
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
All residents are required to maintain renter’s insurance with at least $300,000 worth of liability coverage. We recommend using ePremium.
You are allowed to use gas grills on the property if you are at least 10 feet away from the building. We also provide grill locations on the property.
If you are locked out during business hours, you can come to the office to be let back in your apartment. Outside of business hours, you will need to contact a locksmith. If the lock is changed, you must provide us with a copy of the key within 24 hours.
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
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Testimonials
I never really leave reviews of places, but I was amazed at how smooth the application process was here! The process was so fast and we got approved the same day we finished all the application requirements! So impressed with the responsiveness of the leasing team and so excited to move here in May! ...
- Google Review
These are great apartments in a great area. The office staff are friendly, amazing and responded quickly to us, I have loved my time here and will always recommend it to others
- Google Review
Quiet well managed apartments, large 1 bedroom , year 4 here for me and a nice peaceful area , the ponds with ducks and geese, with the water fountains going is awesome
- Google Review
My boyfriend and I have lived at Vicino on the Lake for almost 2 years now and we just renewed our lease. We love the location, community, amenities, and staff. Everyone, including our neighbors, are so friendly. Maintenance requests are completed quickly, as well. We definitely recommend! :)
- Apartment Ratings Review
Such a great place to live! We have not had any problems, and have been here since late December. Well laid out and low utilities. Staff is very friendly and helpful! Proud to call this place our home!
- Apartment Ratings Review